Terms of Use

Kinfara Labs LLC ("Company," "we," "us") — covering the Kinfara family-safety app (the "App" / the "Services").

Effective date: 2026-09-17 · Last updated: 2026-09-17

PLEASE READ THESE TERMS CAREFULLY. They contain an emergency-services disclaimer (Section 2), a limitation of liability (Section 12), and for US users a binding individual-arbitration agreement and class-action waiver (Section 15). By creating an account or using the Services, you agree to these Terms.

1. Acceptance & binding agreement

By downloading, creating an account in, enabling SOS/safety features in, or otherwise using the Services, you agree to these Terms of Use and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services. If you use the Services on behalf of a family member or minor, you represent that you have the authority to bind them and that you accept these Terms on their behalf.

2. ⚠️ EMERGENCY SERVICES DISCLAIMER — READ FIRST

THE SERVICES ARE NOT A REPLACEMENT FOR EMERGENCY SERVICES. They are a supplemental safety tool only.

• The Services are NOT a substitute for 911 or your local emergency number in the US. If you are in immediate danger, call official emergency services first and do not rely on the Services.
• We do not and cannot guarantee that any SOS, alert, notification, call, message, location, or on-device distress detection will be delivered, received, accurate, complete, or timely. Connectivity shown in the App does not guarantee delivery.
• On-device distress detection (a scream / a secret phrase you type) is best-effort and may fail to trigger, may trigger falsely, or may be delayed.
• Device microphone differences. Some phones apply their own microphone processing (automatic volume, noise handling) that the App cannot override and that can reduce secret-phrase detection accuracy. Where the App cannot confirm the microphone is capturing suitable audio, the secret-phrase feature runs in a reduced mode: it sends the parent/guardian a quiet notification but does not, on its own, sound the loud alarm — this is a deliberate safeguard to avoid false loud alarms. The App notifies the parent/guardian when a child's device is in this reduced mode, so the issue can be corrected. This behavior may change as we improve detection.
• Alerts depend on third parties outside our control — mobile networks, the recipient's device and settings, and push providers. We are not liable for the action, inaction, delay, or response (or non-response) of emergency services, your chosen contacts, or dispatchers, including any false alarm, false-alarm fine, or response (or refusal to respond) by police, fire, or medical services.
• Keep your existing safety practices. The Services supplement — they do not replace — your own judgment and official help.
• IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR EMERGENCY SERVICES IMMEDIATELY.

You acknowledge and accept this disclaimer at onboarding. Your use of the Services is entirely at your own risk.

3. Eligibility & age

• The account holder must be 18+ and able to form a binding contract and pay for any subscription.
• A minor may be a protected member of a family circle only where a parent or legal guardian sets up and consents to that participation and confirms they hold lawful parental authority over the child.
• Children under 13: we collect or process their data only with verifiable parental consent under COPPA (US). See the Privacy Policy.
• Questions about a child's data: children-privacy@kinfara.com.

4. Description of the Services; no professional advice

The Services may include consensual family location sharing, geofence and arrival/leave alerts, an SOS button and escalation, find-phone, and on-device distress detection (a scream, or a secret phrase the user types — audio processed on-device only, never recorded or transmitted; no voice template or other biometric identifier is created). The Services are not medical, security, legal, or professional advice, and are not a monitoring or guarding service. Detection features are best-effort and may miss events or trigger falsely.

Offline warnings and how often you hear them. When a child's phone stops sending its location, the app records that immediately. You choose, per child, how many minutes to wait before you are told, and whether to be reminded again (about 5 and 10 minutes later) while the phone stays offline. The first warning is worded as "appears to be offline" because a phone can drop off briefly (a tunnel, no signal, a restart); if it reports again you get a "back online" notice and the warning clears itself. A warning is not proof that the phone is off, and an emergency (SOS) alert is never delayed by these settings.

Keeping the companion app running on Android. Some Android phones (for example Huawei) do not let an app start again by itself after the phone restarts unless you allow it. On such a phone, open Settings → Battery → App launch → Kinfara → switch off "Manage automatically" → turn on all three toggles (Auto-launch, Secondary launch, Run in background). Until you do, location sharing and safety detection resume only when the companion app is opened by hand. The companion app shows the same steps under Settings → Permissions & background.

No setup download. Detection features ship inside the App and run on your device; no voice engine is downloaded (the earlier one-time download was removed 2026-09-14; see the Privacy Policy, §5C).

5. Licence grant (EULA)

We grant you a limited, revocable, non-transferable, non-sublicensable licence to install and use the Apps on devices you own or control, for personal, non-commercial use, subject to these Terms. You obtain no ownership of the Services or our intellectual property. You may not copy, modify, reverse-engineer, resell, or create derivative works except as permitted by law. The Apple Licensed Application End User Licence Agreement and Google Play terms apply where you obtained the App (Section 17).

6. ⚠️ Acceptable use & anti-stalkerware

You agree to use the Services lawfully and consensually. Specifically: - You may only share location with, or receive location from, people who have been informed and have consented, or a minor child for whom you are the lawful parent/guardian. - You may only install or enable the Services on a device you own or lawfully control. - Covert, secret, or non-consensual tracking or monitoring of another adult is strictly prohibited and may be a crime. The Services display a clear, persistent indication on a device that is sharing. - You are solely responsible for the legality of your use in your jurisdiction.

We prohibit using the Services as spyware/stalkerware. Misuse is a material breach and may be reported to authorities. (This Section reflects Apple App Store and Google Play policies; non-compliant use endangers your access and ours.)

7. What Kinfara is (and isn't)

Kinfara is a consensual family-safety app: a parent app and a companion app that share live location and safety alerts only among family members who have joined and consented. Location sharing is always visible and revocable, and on a companion device a persistent notification shows when sharing — or on-device distress detection — is active. Kinfara is not a covert-monitoring or surveillance tool (see the anti-stalkerware terms in §6), not a guarding or security service, and not a substitute for emergency services. Its on-device distress detection processes audio on the device only and never records or transmits it (see the Privacy Policy "Listening for danger" section).

8. Subscriptions, auto-renewal, cancellation & refunds

• Paid tiers are billed through the app store from which you downloaded the App (Apple App Store or Google Play). Price, billing period, and renewal terms are disclosed before purchase.
• Subscriptions auto-renew for successive periods until cancelled. Manage, cancel, and request refunds through your app-store account — we do not separately process app-store billing, cancellations, or refunds.
• No refunds for partial periods except where required by non-waivable law.
• Consumer-rights carve-out: nothing here limits non-waivable statutory consumer rights you may have under applicable US state law.
• Automatic-renewal disclosures (US). Before you are charged for a subscription — in the app store's purchase sheet, or, for a purchase on kinfara.com, on the checkout page — we present the product, the price, the billing frequency, that the subscription continues and automatically renews until you cancel, and how to cancel; you must affirmatively agree to those terms before payment. We also send renewal reminders and provide one-click, self-service cancellation as described in the web-subscription paragraph below. These disclosures and the cancel path are intended to satisfy the federal Restore Online Shoppers' Confidence Act (ROSCA, 15 U.S.C. §8403) and state automatic-renewal laws, including California's Automatic Renewal Law (Cal. Bus. & Prof. Code §17600 et seq.).
• Price changes. We may change subscription prices. If we do, we will notify you by email at least 30 days before the new price takes effect; the new price applies only to billing periods that begin after that notice, and you may cancel before the change takes effect so you are not charged the new price. Where a state automatic-renewal law requires your affirmative consent to a material price increase, we will obtain that consent before charging the new price.

Subscriptions bought on kinfara.com (web). Premium and Premium Plus can also be bought on our website through Stripe, at the prices shown there. Before you enter a card you see the exact price, the billing period and the automatic-renewal terms, and you must expressly agree to them. Some families are offered a 7-day free trial — available only when no child in the family is under 13; a family with a child under 13 is billed from the start with no trial. Free trials are limited to one per person and per payment method and are for new subscribers only; we may decline or end a free trial, or require immediate payment, where we reasonably determine this limit is being circumvented (for example, repeated sign-ups created to obtain successive trials). You are not charged during the trial, and if you cancel before it ends (one click at kinfara.com/manage, self-service through Stripe) you pay nothing. If you do not cancel, your subscription begins automatically and renews at the regular price until you cancel. Cancellation takes effect at the end of the current paid period (including any free-trial period). Payments already made are not refunded except where required by applicable law, and you keep full access until then. We email you before your free trial ends and before each renewal — for yearly plans about 30 days and again 7 days before, and for monthly plans a few days before. The $1 parental verification is separate and non-refundable. Subscriptions bought through the App Store or Google Play are governed by that store's terms and are cancelled in the store.

9. Your content & data licence

You retain rights to information you provide (the labels you give family members, the places you set up, your location and your safety events). You grant us a narrow, operational licence to host and transmit that information solely to provide the Services you requested (e.g., delivering an alert to the family members you chose). We do not take a broad, perpetual, or sublicensable content licence. Our handling of your data is governed by the Privacy Policy, including our commitments that we do not sell your data and that Kinfara's distress-detection audio is processed on-device only and is never recorded or transmitted (see the Privacy Policy "Listening for danger" section). Your content — your locations, the real names you give family members — is end-to-end encrypted and cannot be read by Kinfara (we hold no decryption keys). To run the service, our servers do process limited connection metadata that is not encrypted — whether a device is online, its battery level, check-in timestamps, the device platform, and a random routing codename that is not a real name — which does not reveal anyone's location (see Privacy Policy Section 5B(d)).

You direct us to process; we act on your behalf. When you create a family circle, invite members, choose what location and safety information is shared, and turn on safety detection, you instruct and authorize the Company to collect, host, transmit, and process that information as your service provider, solely to provide the features you enabled and on your documented instructions. For a child in your circle you act as the parent or legal guardian giving these instructions and the parental consent required by the Privacy Policy. We do not use this information for our own purposes, do not sell it, and process it only as described in the Privacy Policy. You are responsible for holding the authority and consents described in Section 6 (Acceptable use) before you enable sharing or detection for another person.

10. Third-party services

The Services rely on third parties, including mapping (TomTom, and Carto and Esri/ArcGIS for some map styles), push notifications (Apple Push Notification service and Firebase Cloud Messaging), cloud hosting (Supabase), and the app stores. Their terms and privacy practices also apply, and we are not responsible for their acts, failures, or availability.

11. ⚠️ Disclaimer of warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, express or implied, including merchantability, fitness for a particular purpose, accuracy, non-infringement, and uninterrupted or error-free operation. WE DO NOT WARRANT THAT THE SERVICES WILL PREVENT OR PROTECT ANY PERSON FROM HARM, INJURY, OR DEATH, or that any alert, location, or detection will be delivered, accurate, or timely. Some jurisdictions do not allow certain warranty exclusions, so parts of this section may not apply to you.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of data, profits, or goodwill; and our total aggregate liability arising out of or relating to the Services will not exceed the greater of (a) the subscription fees you paid us in the 12 months before the claim, or (b) USD $100. These limits apply notwithstanding any failure of essential purpose of any limited remedy. Some jurisdictions do not allow these limits, so they may not fully apply to you; nothing here excludes liability that cannot lawfully be excluded (e.g., for death or personal injury caused by our negligence, or fraud).

13. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, and employees from any claim, loss, or expense (including reasonable legal fees) arising from: (a) your use of the Services; (b) your breach of these Terms or any law; and (c) your misuse, unlawful use, or unauthorized disclosure of another person's location, audio, or personal data obtained through the Services.

14. Suspension & termination

We may suspend or terminate your access for breach of these Terms — especially misuse as stalkerware (Section 6) — or as required by law.

You can leave at any time — whether or not you have accepted these Terms, and for any reason, including that you no longer agree to these Terms or the Privacy Policy. If you have not accepted, simply do not continue and uninstall the app. If you have set up your family, delete your account from within the app (which erases the family data we store and removes your login), then uninstall the parent app; on the child's phone, uninstall the companion app to destroy its on-device keys and typed secret-phrase record. The full step-by-step, and exactly what is deleted, is in Section 13 ("Leaving, and deleting everything") of the Privacy Policy, which is the canonical description of this process.

Inactivity. We may treat an account as inactive if it has not been used for [24] consecutive months. After giving you at least 30 days' advance notice by email to the address on the account, and a chance to keep it active, we may suspend or close an inactive account and delete its data in the ordinary course. This supports our data-minimization commitments in the Privacy Policy. Safety and emergency features do not operate on a closed account.

Sections that by their nature should survive — including 2, 6, 9, 11, 12, 13, 15 — survive termination.

15. Governing law & dispute resolution

• Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, except where the mandatory local consumer law of your US state of residence provides otherwise.

• Informal resolution first (required before arbitration or suit). Before starting an arbitration or a lawsuit, you and the Company agree to try to resolve the dispute informally for 60 days. Send a written Notice of Dispute to privacy@kinfara.com (if you are the customer) — or the Company will send it to the email on your account (if the Company is initiating) — describing the dispute and the relief sought, with your name and the email on your account. For the 60 days after the Notice is received, the parties will negotiate in good faith and, if either side asks, hold an individualized telephone settlement conference. This informal-resolution period is a precondition to starting arbitration or filing in court; the statute of limitations and any AAA filing deadline are tolled while it runs. If the dispute is not resolved within 60 days, either party may proceed as set out below.

• For users in the United States — binding individual arbitration. Except for the excluded matters below, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect at the time (available at www.adr.org or by phoning the AAA), as modified by these Terms. The AAA's fee schedules apply, including the provisions that require the Company to pay the fees the Consumer Arbitration Rules assign to it. If a large number of similar demands are filed, the AAA's Mass Arbitration Supplementary Rules apply. A single arbitrator conducts the arbitration, and the award may be entered as a judgment in any court of competent jurisdiction.

• Jury-trial and class-action waiver. You and we waive any right to a jury trial and any right to bring or participate in a class, collective, consolidated, coordinated, or representative action. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent needed for that party's individual claim. If this class-action waiver is found unenforceable as to a claim or request for relief, that claim or request is severed and decided in court, and the rest of this Section still applies.

• Who decides arbitrability (delegation). The arbitrator decides all threshold questions, including the scope, enforceability, and formation of this arbitration agreement — except that a court decides any dispute about the enforceability of the class-action waiver.

• Exclusions. Either party may instead bring a qualifying individual claim in small-claims court, and either party may seek injunctive relief in court to stop infringement or misuse of intellectual property. Nothing here prevents either party from reporting conduct to a government agency.

• 30-day opt-out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by emailing privacy@kinfara.com with your name, your account email, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

• For users in US states with mandatory consumer protections. Where applicable state law prohibits pre-dispute arbitration or the class-action waiver, that provision does not apply to you; disputes are subject to the courts of your place of domicile or as required by applicable law; and nothing in these Terms removes non-waivable statutory rights.

16. Changes to these Terms

We may update these Terms. We will post the new version with a revised "Last updated" date and, for material changes, give prominent in-app or email notice. Continued use after changes take effect means you accept them.

17. App-store required provisions

• Apple: these Terms incorporate Apple's standard Licensed Application End User Licence Agreement; Apple is a third-party beneficiary entitled to enforce it; Apple has no warranty or support obligation for the App.
• Google Play: billing, cancellations, and refunds for Play purchases follow Google Play terms.
• Export & sanctions: you may not use the Services where prohibited by applicable export-control or sanctions law.

18. Miscellaneous

Severability; no waiver; assignment (we may assign on merger/acquisition with notice); entire agreement; force majeure; notices to privacy@kinfara.com.

Contact: Kinfara Labs LLC, 300 Delaware Ave, Ste 210 #250, Wilmington, DE 19801, USA, hello@kinfara.com.

Kinfara Labs LLC · 300 Delaware Ave, Ste 210 #250, Wilmington, DE 19801, USA · privacy@kinfara.com · Effective: 2026-09-17 · Privacy Policy · Terms of Use